Grievance Redressal & Corrections Policy

Flairius News (flairiusnews.com) is deeply committed to the highest standards of journalism, ethical conduct, and public accountability. Consequently, we operate in compliance with the Information Technology Rules. Specifically, we have established a robust, transparent system to address complaints, grievances, and requests for corrections regarding our published content.

If you believe any content on our website violates the Code of Ethics or contains a factual error, you can lodge a formal grievance. Therefore, please use the mechanism detailed below.

1. The Three-Tier Grievance Redressal Mechanism

As a digital news publisher, we operate under a structured three-tier regulatory framework. Ultimately, this ensures our team handles your complaints impartially.

• Tier I (Self-Regulation by the Publisher): First, this is your immediate point of contact. Our internal Grievance Officer handles your grievance directly. Furthermore, the officer will investigate and resolve the issue within 15 days.
• Tier II (Self-Regulation by Self-Regulating Bodies): Second, you can escalate the complaint if you are unsatisfied with our Tier I response. Specifically, you can appeal to the independent self-regulating body of publishers to which Flairius News belongs.
• Tier III (Oversight Mechanism): Third, the Ministry of Information and Broadcasting manages this final tier. Essentially, they conduct an inter-departmental review if the lower tiers fail to resolve the issue.

2. Tier I: Contact Our Grievance Officer

Any person aggrieved by the content published on flairiusnews.com can file a complaint directly. Specifically, you must contact our designated Grievance Officer.

Grievance Officer Details

• Name: Pranay Ranjan
• Designation: Grievance & Compliance Officer
• Email: legal@flairiusnews.com / corrections@flairiusnews.com
• Postal Address: Gurugram, Haryana, India (Delhi NCR)

How to File a Valid Complaint

To help us process your request swiftly, your email or written letter must contain specific details. Importantly, we cannot legally process incomplete complaints.

1. Complainant Details: First, provide your full name, contact number, email address, and physical address.
2. Article Reference: Next, include the exact URL of the contested news article, video, or post. Also, include the date of publication.
3. Nature of Grievance: Then, specify exactly which part of the article is problematic. For example, note defamatory content, factual inaccuracy, invasion of privacy, or Code of Ethics violations.
4. Supporting Evidence: Finally, provide clear documentation, screenshots, links, or certificates. Ultimately, these must support your claim of inaccuracy or violation.

3. Timeline and Resolution Process

Step 1: Acknowledgment (Within 24 Hours)

Our compliance team will send an automated acknowledgment email. Crucially, this email contains a unique Grievance Tracking Number.

Step 2: Investigation (Days 2 to 10)

The Grievance Officer will review the evidence and cross-check the primary sources. Moreover, they will consult with the editorial desk and the original writer.

Step 3: Final Order (Within 15 Days)

We will issue a formal written response to you detailing our decision. Specifically, the outcome will be one of four actions. These include no action required, an amendment, a formal apology note, or total take-down of the content.

4. Monthly Transparency Disclosure

As mandated by Indian law, Flairius News maintains a public ledger of compliance. Therefore, on the first day of every month, we publish a Compliance Report detailing:

• The total number of grievances received during the previous month.
• The exact nature of those reported grievances.
• The number of grievances that we resolved, rejected, or currently have pending.
• The operational updates or editorial corrections made as a result.

Note to Readers: Importantly, please use our standard Contact Us page for general feedback or tip-offs. Alternatively, email contact@flairiusnews.com if your issue does not fall under a legal violation or strict correction request.

This document was last updated on: October 2026